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Warranty supersession

This warranty offer expressly supercedes any conflicting warranty terms listed in purchase orders, verbal agreements, or other warranty information set forth by BOXX Technologies, Inc. (BOXX). This warranty constitutes an offer or counter-offer subject only to the terms and conditions set forth herein. In addition, this warranty is conditional upon the buyer's agreement to the terms and conditions described within this warranty whether in writing or by conduct. Conduct includes product retention, use, acceptance of, or payment for BOXX products or services and constitutes acceptance through conduct. If this warranty is not acceptable to the buyer, the buyer should contact their BOXX sales representative immediately.

general information

BOXX offers buyers of the 3DBOXX, APEXX and RenderBOXX a three-year limited warranty as described within this warranty document. The GoBOXX 2300 Series Mobile Workstation carries a one-year limited warranty. Where applicable, this document describes the "buyer" as individuals, businesses, third-party vendors, or organizations that render payment for any BOXX product. BOXX offers this three-year limited warranty in good faith that all BOXX products perform to the buyer's satisfaction. During year one, this warranty covers parts, Operating System telephone support, and return shipment costs. During years two and three, this warranty covers parts and Operating System telephone support. Buyer assumes shipment costs during years two and three. (BOXX offers service contracts for additional technical support and support services. Contact your BOXX sales representative for service contract information and terms.) However, the BOXX warranty does not include products manufactured by third-party vendors. Thus, this warranty does not cover third-party peripherals offered with BOXX products. In the event of a third-party peripheral failure, the buyer should contact the third-party peripheral manufacturer for warranty redemption. Please see the third-party warranty information supplied with your order for more information. In addition, BOXX offers this warranty to domestic U.S. buyers only. International buyers should contact their BOXX sales representative for international warranty terms.

limited warranty terms

BOXX Technologies manufactures its products from new hardware components in accordance with industry-standard practices. BOXX warrants its manufactured products against hardware defects and workmanship. BOXX warrants its 3DBOXX, RenderBOXX and ServerBOXX products for a limited, three-year term beginning on the date of invoice as described within the warranty document.  BOXX warrants its GoBOXX products for a limited, one-year term beginning on the date of invoice as described within the warranty document.

This warranty covers against damage due to shipping the products to the buyer. However, this warranty does not cover damage due to external causes, including accident, abuse, misuse, variations or problems with electrical power, natural disasters, servicing not authorized by BOXX, usage not in accordance with product literature, failure to perform required preventative maintenance, problems caused by third-party software, or problems resulting from hardware parts or components not supplied by BOXX.

third party peripherals

As stated previously, this warranty does not cover third-party peripherals manufactured by third-party vendors. These peripherals include, but are not limited by, the following categories.

  • Third-party peripheral devices such as monitors, keyboards, mice, and speakers
  • Third-party peripherals added to a BOXX product by the buyer
  • Third-party peripherals added to a BOXX product by any party other than an authorized BOXX representative

While BOXX may supply third-party peripherals with BOXX products, the buyer should consult the third-party peripheral manufacturer for warranty claims related to third-party peripherals. Consult the third-party peripheral manufacturer's warranty information supplied with your order for more information.

third party software

Similar to the provisions of the third-party peripherals, this warranty does not cover third-party software. While this warranty covers software designed and implemented by BOXX, it does not cover problems resulting from third-party software or software installed by the buyer after receiving the BOXX product. Buyers should consult the BOXX website for more information related to BOXX products and third-party software conflicts prior to submitting warranty claims with third-party software manufacturers. In all other circumstances, the buyer should forward warranty claims related to third-party software to the appropriate software manufacturer.

limited warranty coverage year one

As stated previously, warranty coverage becomes effective on the invoice date. BOXX will repair or replace products returned to the BOXX facility covered under this limited warranty. To request warranty service, buyers must call BOXX Technologies' Technical Support within the warranty period to determine the appropriate actions. In the event that service is required, BOXX technical support will issue the buyer a Return Material Authorization Number (RMA). Buyers must ship the products to BOXX in their original packing. If the original packaging is unavailable, BOXX will supply the buyer with the appropriate shipping container upon request for a nominal fee.

In addition to the RMA number and shipping containers, buyers must prepay shipping charges and insure the shipment with an appropriate shipment carrier or accept the risk of loss or damage during shipment. NOTE: Before shipping your BOXX product to BOXX, back up all data on the hard-disk drive(s) and storage device(s) used in the product. In addition, remove any portable media, such as diskettes, CDs, or PC Cards before returning the product to BOXX. BOXX does not accept liability for the lost data or software. The buyer accepts full responsibility for all software and data stored on products returned to BOXX. BOXX is not required to advise or remind you of appropriate backup procedures.

Buyer should note that BOXX uses new and reconditioned parts made by various manufacturers in performing warranty repairs and when building replacement products. In addition, the buyer should also note that BOXX owns all parts removed from replacement or repaired products. Replacement parts and repaired products do not extend the terms of the original warranty as described herein.

boxx warranty terms years two and three

During years two and three for 3DBOXX, RenderBOXX and ServerBOXX products, BOXX offers the buyer parts replacement as described in warranty terms of year one. However, the buyer assumes all shipment and service costs. Contact your BOXX sales representative for more information.

boxx exchange policy

In some instances, BOXX Technical Support may determine that a replacement part will resolve the product's problem(s) and may opt to ship replacement parts to the buyer. This exchange policy is at the discretion of BOXX and requires the buyer ship the defective part to BOXX before replacement. In these instances, BOXX will provide the buyer with pertinent shipping instructions. As with product returns and warranty claims, the buyer must ship the part in the original packaging, pay the appropriate shipping charges and insure the shipment with an appropriate shipping carrier or accept the risk of loss or damage during shipment. BOXX will provide an appropriate shipping container upon request for a nominal fee.

Upon arrival, BOXX will verify the defective part and issue the buyer a replacement part within twenty-four hours. The twenty-four hour replacement assumes that BOXX and its suppliers carry the items in inventory and have them available in inventory. If BOXX determines that the part is not defective, BOXX Technical Support will contact the buyer with additional instructions. Buyers should note that BOXX provides replacement parts made by various manufacturers when replacing parts and warranties these parts for the remainder of the limited warranty term.

boxx exchanges and advanced replacement

BOXX offers buyers an Advanced Replacement policy if the BOXX Technical Support staff determines a replacement part will resolve the product's problem. The policy allows BOXX to ship replacement parts before receiving the defective part from the buyer. BOXX offers this policy to buyers in good faith to remedy "mission-critical" situations. This Advanced Replacement Policy is at the sole discretion of BOXX and includes BOXX obtaining the buyers credit information or pre-authorization on the buyer's credit card before shipping the advanced replacement part. If, for any reason, BOXX issues the buyer a replacement part and the defective part does not arrive at BOXX within ten business days, BOXX will hold the buyer financially responsible for the replacement part.

general provisions

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). BOXX TECHNOLOGIES' RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND RELACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTIBILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW TIME LIMITATIONS ON WARRANTIES. THUS, THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. HOWEVER, THE ABOVE LIMITATIONS SHALL BE ENFORCED, OR REFORMED IF NECESSARY, TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW.

BOXX DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL, SPECIAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, INTERRUPTION OF COMMUNICATION SERVICE, FOR LOST DATA, LOST SOFTWARE, LOST PROFITS, OR OTHER LOSSES. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PREDEEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. HOWEVER, THE ABOVE LIMITATIONS SHALL BE ENFORCED, OR REFORMED IF NECESSARY, TO THE MAXIMAL EXTENT ALLOWABLE UNDER APPLICABLE LAW.

BOXX concurs that the information in this document to be accurate and legally binding. However, neither BOXX nor its affiliates assume any responsibility for inaccuracies, errors, or omissions that may be contained herein. Neither BOXX or its affiliates will be held liable for direct, indirect, special, punitive, incidental, or consequential damages resulting from document defects or information omission within this document, even if advised of the possibility of such damages.

BOXX reserves the right to make improvements or changes to this document and the products and services described at any time without notice or obligation.

©1998-2007 BOXX Technologies Inc. All rights reserved. BOXX, 3DBOXX, and RenderBOXX are registered trademarks of BOXX Technologies, Inc., registered in the U.S. Patent and Trademark Office. ServerBOXX and GoBOXX are trademarks of BOXX Technologies Inc.